Booking & Cancellations Policy

Updated at 2022-10-12


To confirm your reservation, you are required to make a payment deposit of 50% of your reservation. The 50% balance will be charged to your card 30 days prior to your check-in day.  Cancellations made within 24 hours of booking will receive a full refund.




  • 30 days or more before check-in date: loss of your deposit.

  • 29 - 16 days before check in date: loss of your deposit, the remaining 50% balance will be transferred as a credit for a future date, valid for 18 months from original reservation date.

  • 15 days or less, no shows or early check outs: loss of full amount of reservation.


In the case of a Covid-19, or any other pandemic, endemic, virus or disease, or any related travel bans occurring during the Event dates, an 18-month credit note will be issued. All monies received are non-refundable.


If the guests cannot travel and need to cancel due to a Positive Covid-19 Test, or any other virus or travel banning disease, no refund or transfer will be applied. We recommend travelers to be mindful 2 weeks prior to traveling. 


If Alaya Panama needs to  cancel the reservation for any reason beyond our control. Every effort will be made to refund recoverable costs to the guests. In case of cancellation, Alaya Panama will not be held accountable for any expenses incurred in preparation for the travel such as airline tickets, loss of work, and/or other costs associated with preparing the vacation.


We abide by our cancellation policies and recommend travelers to purchase travel insurance.


Contact Us


Don't hesitate to contact us if you have any questions.


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