Privacy Policy

Updated at 2022-10-12

 

Alaya Panama (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Alaya Panama. This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Alaya Panama.

In order to fulfill our commitment of providing an unparalleled guest experience we use your personal information in accordance with your interactions with Alaya Panama. As such, we are committed to safeguarding the privacy of your personal information, gathered by us.

 

As someone who we interact with or a guest of ours, you understand and consent that we may collect, use, and share your personal information in accordance with this Policy. If you provide the personal information about another person to us, you shall ensure that said person acknowledges this Policy and, in particular, tell them how we may use their information. You should remind said person to read this Policy in advance and may also provide them with a copy of this Policy.

  

The Application of This Policy

 

This Policy applies when you interact with Alaya Panama either through our websites - including AlayaPanama.com and our various booking sites – (collectively, “Websites”), our mobile applications (collectively the, “Applications”), in person, such as when you visit us at Alaya Panama in Cañas, Panama, or when you communicate with us by phone, text, direct message, social media, or other similar functionality. This Policy also applies to the personal information about you that we receive from a third party, unless specifically covered by such third party’s privacy policy.

 

This Policy applies unless there is a specific territory/country privacy policy for you based on your citizenship/residency. In such cases the information will be collected, used and managed internally by us in accordance with the laws of the specific territory/country.

 

Information We May Collect

 

It is our goal to provide you with the best possible experience when interacting with Alaya Panama, to ensure this, we collect and process your personal information. The information we collect may vary by your preferred method of  interaction with us. The categories of personal information we may collect include:

 

  • Contact and Identification Information:

    We may collect information such as your name, contact details (e.g., phone number(s), address, or email) professional title, employer or professional affiliations, passport and visa information and information from other government IDs;

     

  • Account Information and Marketing Preferences:

    We may collect your account details and credentials for any frequent flyer or travel partner program. We may also collect information on your marketing preferences;

     

  • Stay and Purchase Information:

    We may collect information such as the rooms where you have stayed or booked a stay with us, dates of arrival and departure, goods and services purchased or utilized at Alaya Panama or on the Website or Application, physical room key usage, special requests made, service and stay preferences (including room and vacation preferences), and any feedback or content you provide to us regarding your stay. We may also collect information through the use of Internet systems (including wired or wireless networks, smart or mobile device, or your location), and other security and technology systems;

     

  • Device, Internet & Network Activity:

    We may collect the Internet Protocol (“IP”) address automatically assigned to your computer or device each time you interact with us online. We may also collect information from your devices if they connect to, or are detected by, the wireless networks at our properties. We or our vendors might also collect information about how you use Wi-Fi networks and other services, such as the websites you visit while using our Wi-Fi network. We also use cookies and related technologies to collect information related to how you interact with our Websites, Applications, and online content. We may collect the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of Internet browser you use, your device’s model, manufacturer and operating system, your search terms on the Website, the URL of any websites that you visited before and after visiting our Websites (including the advertisement that referred you to our Website), and whether you click or interact with our digital content and advertising on our Websites and other sites. We may also use technologies to record user sessions on our Websites and Applications.  When you access the Application or the mobile version of the Website, we collect your device, your device’s unique identifier, your mobile network information, and the type of browser you use. We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message.  For information about how Alaya Panama uses cookies and related technologies and how to disable such cookies and related technologies, please see more details here;

     

  • Payment and Credit Information:

    We may collect credit card and other payment method details, including your billing address. In limited cases, we may also collect information relating to the credit of customers;

     

  • Location Information:

    We may automatically collect information about your precise geolocation when you access the Website or Application to the extent permitted by applicable law. We may also collect information about your general location using your IP address and your postal code;

     

  • Demographic Information:


We may collect demographic information, such as your gender, nationality, age, and date and place of birth;
 

  • Health-related or other Sensitive Personal Information:

    We may collect Sensitive Personal Information such as health-related information you provide us to fulfill special requests (e.g., health conditions that require specific accommodation or services);

     

  • Audio and Visual Information:

    We may record our customer service calls and security footage of our properties, which may include your voice and/or image; and

     

  • Preferences and Inferences:

    We may collect your preferences or make inferences about you, reflecting what we believe to be your preferences, characteristics, and predispositions, based on other personal information we have.

 

There may be instances in which the personal information that you provide to us or that we collect is considered Sensitive Personal Information under the privacy laws of some territories/countries. Depending on the applicable law, “Sensitive Personal Information” can mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership in a trade union or professional, religious, philosophical, or political association, physical or mental health or condition, medical treatment, genetic data, biometric information, and information about an individual’s sexual orientation. In some very rare instances, financial records, credit card information and location data may constitute Sensitive Personal Information where you are located. If we rely on consent to process your Sensitive Personal Information, you have the right to withdraw that consent at any time. We only process Sensitive Personal Information in your jurisdiction if and to the extent permitted or required by applicable law (e.g., so that we can ensure we tailor our services to you accordingly in terms of food allergies and medical conditions, to ensure we can process card payments). We will seek to protect such information rigorously using the security standards further described below.

 

When you consent to this Policy you are, to the extent required and permitted under your local law, granting your express and written consent to the processing of any personal information that you provide to Alaya Panama that is considered to be Sensitive Personal Information or financial information. Save to the extent required by law, you are not obliged to provide Alaya Panama with any of your Sensitive Personal Information, and should you choose not to, this will not prevent you from purchasing any products or services from Alaya Panama.  

 

How Do We Use The Information We Collect?

Subject to applicable laws, we may collect, use and disclose your personal information in order to:

 

  • To personalize your experience.
    Your information helps us to better respond to your individual needs. Including facilitating concierge services on your behalf (e.g., restaurant, attraction and transportation transactions).

     

  • To improve our website.
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

     

  • To improve customer service.
    Your information helps us to more effectively respond to your customer service requests and support needs.  

 

  • To process transactions.
    Your information helps us to more effectively provide, charge for, and manage hotel accommodation and other goods and services. As well as, fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers, or your employer) and vendors (e.g., credit card companies, airline operators, and third-party loyalty, travel, or discount programs).

 

  • To administer a contest, promotion, survey or other site feature.
     

  • To send periodic emails.
    You may receive our newsletter as well as transactional emails. We may also communicate with you about our relationship, such as updates to this Policy or other important legal or business changes.

 

Alaya Panama uses, retains and safeguard your personal information for as long as it is necessary to fulfill the purpose of providing you with an unparalleled guest experience, as well as the purpose for which it is being processed, and in line with our legal and regulatory obligations in accordance with Panamanian law.

 

When does Alaya Panama use end user information from third parties?

 

Alaya Panama will collect End User Data necessary to provide the Alaya Panama services to our customers.

 

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.


 

When does Alaya Panama use customer information from third parties?

 

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Alaya Panama customer, we receive information from a third party that provides automated fraud detection services to Alaya Panama. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

 

Do we share the information we collect with third parties?

 

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

 



We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

 



We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers. 



 

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations. 


 

Where and when is information collected from customers and end users?

 

Alaya Panama will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

 

How Do We Use Your Email Address?

 

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


 

How Long Do We Keep Your Information?

 

We keep your information only so long as we need it to provide Alaya Panama to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.


 

How Do We Protect Your Information?

 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Alaya Panama or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.


 

Could my information be transferred to other countries?

 

Alaya Panama is incorporated in Panama. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

 

Is the information collected through the Alaya Panama Service secure?

 

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

 

Can I update or correct my information?

 

The rights you have to request updates or corrections to the information Alaya Panama collects depend on your relationship with Alaya Panama. Personnel may update or correct their information as detailed in our internal company employment policies.

 

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

 

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

 

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

 

Personnel

 

If you are an Alaya Panama worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

 

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.


 

Sale of Business

 

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Alaya Panama or any of its Corporate Affiliates (as defined herein), or that portion of Alaya Panama or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.


 

Affiliates

 

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Alaya Panama, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

 

Governing Law

 

This Privacy Policy is governed by the laws of Panama without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

 

The laws of Panama, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

 

By using Alaya Panama or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.


 

Your Consent

 

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.


 

Links to Other Websites

 

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Alaya Panama. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


 

Cookies

 

Alaya Panama uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.


 

Blocking and disabling cookies and similar technologies

 

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

 

Kids' Privacy

 

We collect information from kids over the age of 13  just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

 

Changes To Our Privacy Policy

 

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

 

Third-Party Services

 

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that Alaya Panama shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Alaya Panama does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

 

Tracking Technologies

 

  -Google Maps API

 

  Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.

  Google Maps API may collect information from You and from Your Device for security purposes.

  Google Maps API collects information that is held in accordance with its Privacy Policy

 

  -Cookies

 

  We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.

 

  -Local Storage

 

  Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.


 

Information about General Data Protection Regulation (GDPR)

 

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.


 

What is GDPR?

 

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

 

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.


 

What is personal data?

 

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.


 

The Data Protection Principles include requirements such as:

 

  -Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.

  -Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

  -Personal data should be held no longer than necessary to fulfil its purpose.

  -People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.


 

Why is GDPR important?

 

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Alaya Panama we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.


 

Individual Data Subject's Rights - Data Access, Portability and Deletion

 

We are committed to helping our customers meet the data subject rights requirements of GDPR. Alaya Panama processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

 

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.


 

California Residents

 

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

 

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

 

  -Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

  -Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

  -Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

  -Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.


 

California Online Privacy Protection Act (CalOPPA)

 

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

 

CalOPPA users have the following rights:

 

  -Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

  -Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

  -Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

  -Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

We do not sell the Personal Information of our users.

 

For more information about these rights, please contact us.

 

Definitions and key terms

 

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

 

  -Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

 

  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ALAYA ECO VILLAGE SA, (VIA ISLA CAÑAS, CAÑAS, TONOSI, LOS SANTOS) that is responsible for your information under this Privacy Policy.

 

  -Country: where Alaya Panama or the owners/founders of Alaya Panama are based, in this case is Panama.

 

  -Customer: refers to the company, organization or person that signs up to use the Alaya Panama Service to manage the relationships with your consumers or service users.

 

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Alaya Panama and use the services.

 

  -IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

 

  -Personnel: refers to those individuals who are employed by Alaya Panama or are under contract to perform a service on behalf of one of the parties.

 

  -Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

 

  -Service: refers to the service provided by Alaya Panama as described in the relative terms (if available) and on this platform.

 

  -Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

 

  -Website: Alaya Panama."’s" site, which can be accessed via this URL: alayapanama.com

 

  -You: a person or entity that is registered with Alaya Panama to use the Services.



 

Contact Us

 

Don't hesitate to contact us if you have any questions.

 

 -Via Email:  Reservations@alayapanama.com